Fashion Concierge FAQs – Latest Update – 10/22/18

Complete our style quiz – Clients need to complete the style quiz to enable our stylists to create personalized looks. We absolutely use that as reference for finding the best fits and deals. Clients are requested to keep their quiz entries up-to-date .

Chat 1:1 with your shopper – Once a client has completed her quiz and completed her styling plan, we assign her a stylist. The stylist will be available to the client over secured messenger for their 1:1 consultation. Secured chat is accessible via your secured profile.

Your shopper shops styles for you – Our stylists will shop styles for you based on your inputs. Feel free to stay in touch with your stylist over chat throughout your engagement with Gracyfy, making sure you do not share any personally identifiable information or answers any inappropriate requests. We only share your styling info with all stylists based on name/username, for your personal comfort and security.

Receive your virtual Lookbook – You will receive a message via chat/email with direct links to your look-books from your stylist. You will also see your looks in the ‘My Lookbooks’ tab of your profile .

Buy only what you love – Once you receive your look-books, you can take 2 days to get any revisions to the looks. You can buy any or all items listed in the set. By day 5, we will place orders for items in your look-book and have them shipped to you.

The Gracyfy concierge offers three different session frequencies to enroll for:

On Demand – Event Styling: With this option, you will receive one virtual look-book per session you enroll for.

Busy Gal  – Monthly Enrollment: With this option, you will receive one virtual look-book every month (i.e. 30 days)

Trends – Seasonal Enrollment: With this option, you will receive one virtual look-book every three months (i.e. 90 days)

Yes, a valid payment method is required to be placed on file for ensuring fulfillment of plan options and for assignment of stylists. We authorize the card but a charge is made only when a stylist is assigned to each your task and based on the items your purchase with the concierge.

Your final amount may contain styling & concierge tip/gratuity + non-refundable payment processing fees (in actual and currently set by the payment gateway to 2.9% +$0.30) + taxes, shipping and items prices as charged by brands (in actual, no markups) – merchant discounts (in actual, no cuts).

Refunds are processed within 5-10 business days, for all concierge orders, when applicable. Our concierge will place orders for you through a PCI compliant payment gateway. Your personal information is never shared or sold, except for name, shipping address, email and phone number to retailers listed in your concierge order.

Your refunds go back to your payment method used to place the concierge order and will be exact amount refunded by the retailers.

$10 styling fee (also referred to as gratuity/tip);

We apply a flat affordable fee for the styling and concierge service. The framework is 100% transparent and we don’t apply any mark-ups. Retail prices, taxes and payment processing fees applied in actual. Plus, we pass you the benefits of our affiliate memberships, bring you not one ..not two.. lots of top brands across the internet, many which offer Free Shipping and Returns. 

$20 styling fee, applied back to concierge purchase of $20 or more (also referred to as Net Free Styling);

We charge $20 styling when the stylist sends the look-book. Clients get 2 days to ask for one look-book revision and 3 days to place concierge orders. If the client places concierge orders with items totaling $20 or more, the $20 styling fee is applied back to their purchase, making styling effectively Free.

The framework is 100% transparent and we don’t apply any mark-ups. Retail prices, taxes and payment processing fees applied in actual. Plus, we pass you the benefits of our affiliate memberships, we bring you not one ..not two.. lots of top brands across the internet, many which offer Free Shipping and Returns. 

This plan is seasonal. When active it will be clearly listed on the Gracyfy Homepage as well as available in the clients styling plan options for selection. If and when this plan is inactive, the client will automatically revert to $10 styling fee/session.

Our stylists and algorithms work together to shortlist items from a vast list of styles in our database and across the internet. Items used by the recommendation engine are a combination of  those hosted and sold on gracyfy.com as well as those hosted and sold by popular brands/co-brands that we are an approved affiliate of. We currently shop 100+ online brands including Target, Macy’s, Neiman Marcus, Lord and Taylor, Saks 5th Avenue, Nordstrom and the list is expanding fast.

See the complete list

Additionally, each customers’ look-book is re-reviewed by our stylists to pick the final fixes to be emailed. This ensures personalized human touch and attention which is the core of our Fashion Concierge. Our stylists also makes themselves available on messenger/email for a true human conversation.

Typically we will create each edit with 6-10 items that form a complete look. An outfit, shoes, bags, accessories. We may also add lifestyle, beauty and health items where it enhances the collection and anticipated value of the add-ons for the customer.
We will send  a personalized style sets or a capsule, in a virtual Look-book for each concierge request. You can request your stylists for the capsule edit.

Items comprising the Looks you ordered may belong to different brands and will arrive separately.  Some items shipped from within the United States may arrive sooner than items being shipped internationally. Affiliate retailers standard shipping and handling policies apply.

We will shop brands based on customer’s request, else our stylists will create fixes with items from brands with easy shipping and returns.

Our stylist work with affiliate retailers with good shipping and returns policies. Since items shipped are directly from the retailer, their return policies will apply. Clients are responsible for the returns. Our concierge is always available to assist.

You can always ask your stylist to create looks with items from brands that offer free shipping and/or returns, if that is your requirement.

Refunds are processed within 5-10 business days, for all concierge orders, when applicable. Our concierge will place orders for you through a PCI compliant payment gateway. Your personal information is never shared or sold, except for name, shipping address, email and phone number to retailers listed in your concierge order.

Your refunds go back to your payment method used to place the concierge order and will be exact amount refunded by the retailers.

The prices listed on the look-book are the list prices from the retailers as of the creation of the look-book and are subject to change from retailers. Shipping and taxes as charged by retailers are not included in the list price.

When you place a concierge order, your card-on-file is authorized but not charged for this expected amount. The concierge will process the order with the merchants to get the actual, net amount to be charged to your card.

Our shoppers are often able to find you amazing deals and savings. We try and shop products into your edits to minimize shipping charges.  The concierge is will pass through to you all discounts they find and we only charge the net retail prices with ‘No Markups’.

Due to retailer’s item churn, we suggest that you buy the items within 3 days of receiving the look-book to have best chances of availing the deals and items we have shopped for you. In case an item gets sold-out in the 3 day time frame, we will suggest a similar item.

To make changes to your Gracyfy styling quiz, plan and payment method, login to your Gracyfy my-concierge and simply update you profile setup.

gracyfy my-concierge

To delete your account go to your account administration page and use the delete account option as indicated in the screen shots below. All associated subscriptions are automatically terminated and no new payments will be charged going forward.

 

Logged-in users can find their referral link below. Copy and share this link with your friends and social contacts. If they sign-up and complete a styling session with us, you will receive $10 concierge purchase credits. You can use these purchase credits to place look-book concierge orders or apply towards your styling tip. There is no limit to the number of referrals you can send along.

Copy and share the following referral URL:
https://concierge.gracyfy.com/style-quiz/

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